Merit Technology has extensive experience with implementing our solutions and can certainly ensure a smooth implementation for every site. Our approach is flexible and easily adaptable to ensure that we offer appropriate implementation services to all sites.
We offer the following services:
Training
Training is an important part of any implementation and Merit has qualified staff to conduct appropriate training at all levels. Whether you are looking for a comprehensive course or a one-day refresher, in a classroom format or on-site at your offices or remotely, our training services team is here to help you. For information, please contact us at
info@merit.com.au.
Technical Support
Merit Technology's flexible approach to providing a range of technical support options ensures we accommodate everyone's needs. We are not in the business of just developing software, it's our belief the key to success is ongoing quality support, hence why we invest our time and resources into this. Providing quality service and support to our clients over the years has ensured a continuation of successful relationships. For further information refer to
Support.
Integration Development
Merit already provides extensive integration to all corporate systems however if additional integration is required we can happily and easily enhance our existing integration to satisfy your requirements and/or develop integration to other systems
Project Management
Merit creates a project plan, in consultation with the site, for the implementation of our solutions from installation to go-live. We can either manage the project or allow the site to manage the entire project. Once again we are flexible with our approach.
Data Migration
Merit Technology can migrate data from your current system to Merit CRM. We have experienced staff who have successfully completed data migration from a number of different systems.
Software Installation
Merit Technology can either complete the installation or provide assistance and guidance for your Information Technology Team to implement.
Consultancy
Merit's business and technical consultants are equipped to provide various levels of consultancy throughout implementation and after go-live. With our first hand knowledge of local government we can easily provide advice on how best to use Merit CRM to improve your customer service delivery and streamline processes, and also offer assistance with identifying and documenting business processes.
