Merit Helpdesk

To enable clients to easily log and track their CRM & BMS requests and enhance Merit's management and efficiency of dealing with requests, we have an online helpdesk system.

This approach proves our dedication and commitment to continually improving our service delivery by seeking and valuing constructive feedback from our clients and providing a transparent approach to effectively managing our client's requests.


Online Support

The Merit Support Knowledgebase is a facility for clients to access Merit’s support facilities and provides up to date information on all our products. If you are a client you can visit the Merit Support Knowledgebase for support information, documentation, release details and FAQ's.

The Merit Support Knowledgebase is a secured facility, and only available to Merit clients. You will need to sign in to visit the Knowledgebase using your allocated username/password.


Telephone Support

Merit Support centre is open weekdays from 9:00am to 5:00pm (EST in Australia).

Phone: (03) 9063 4558