Customer Relationship Management

Asset Management Systems

Asset Management Systems are used to manage the maintenance of assets and infrastructure. For users of Merit CRM, a proportion of the requests captured relate to assets. Integration between Merit CRM and an asset management system provides the following features and benefits:

  • Merit CRM workflow can manually or automatically create corresponding Work Orders in the asset system
  • Updates regarding the Work Order status can be accessed from within Merit CRM
  • Merit CRM workflow can be updated as the Work Orders status changes
  • Merit CRM Request details can be quickly accessed from the Asset system

Application Integration currently supported by Merit CRM:

  • Asset Management from Hansen
  • Assetic
  • AssetLife from Hansen Technologies
  • AssetMaster from InfoMaster
  • Confirm
  • Conquest
  • Works & Assets from Technology One