Customer Relationship Management

Telephone & Multi-media Queuing Systems

We can integrate to your telephone or queuing system such that your callers are automatically matched to your customer. As the call or mail is delivered to your customer service officer then they will be presented with a single view of the customer. This saves time and makes your agents more productive.

Our Merit 360 system will automatically search your customer systems and find the matching customer records and show, in a single view, the key data about that customer including documents, service requests and property information. Your customer service officers will also enjoy the advanced name searching capability which will automatically find similar names.