Merit CRM integrates with your mail gateway to send notifications to users and customers. Notifications are sent with easy navigation links to remind your staff that a task is coming due, overdue or has been escalated. SMS messaging can also be implemented easily using your choice of provider.
Merit Technology can integrate with a range of other systems such as multi-media telephone and mail queuing systems. Advanced data aggregation can easily be achieved using Merit 360 to achieve a Single View of the Customer even when you have customer data in multiple systems.
We can also integrate to ‘Snap Send Solve’ so that all your customer channels are combined into the one system giving you full visibility no matter how your customer contacts you.
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